Terms & Conditions

The Repeat Reward is only available for guests who have stayed at Solitary Islands Resort within the last 24 months at time of booking. Booking must be made in the same name as previous booking. This special offer entitles the guest to a discount of 10% up to a maximum of $40 per booking. Repeat Reward is for 1 booking at a time. To receive this special offer, guests must quote ‘Repeat Reward’ prior to booking. Rate displayed is for select sites and cabins only and base rate changes may apply depending on the type of accommodation you select. Payment must be made in line with standard booking terms and conditions Special offer available for new bookings only, you cannot upgrade an existing booking or cancel and rebook on this deal. Repeat reward minimum nights depend on time of booking. Nights must be taken consecutively and may vary depending on availability at time of stay and can be substituted if unavailable. Offer is not redeemable for cash, not valid in conjunction with any other offer and no further discounts or specials apply. Fees may apply for cancellations – see standard booking terms and conditions.

In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to our reservation team via [email protected]

– $30.00 administration fee is retained on all cancelled bookings, which is incurred per site or cabin that is booked.

– Unfortunately, we WILL NOT REFUND for reasons of late check-in, early check-out, shortening of stay, illness or poor weather

– A non-refundable/non-transferable deposit of $100.00 is required when booking any school holiday period a year in advance.

School Holiday Bookings

– Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.

– Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.

– Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

Low Season Bookings

– Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.

– Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.

All fees are charged in Australian dollars (AUD). Surcharges may be applicable on certain dates within your travel period. The cost of your stay including your accommodation, purchase of food & beverage and resort activities can be paid via a credit or debit card held on file.

Solitary Islands Resort accepts;
-Visa
-MasterCard
-Debit Cards (Cheque and Savings)
– A 1% fee will apply for payments made by credit card.

– Off-Peak period bookings – 50% balance required at time of booking & the final balance will automatically be deducted from your credit card on file the day of arrival.

– A non-refundable/non-transferable deposit of $100.00 is required when booking any school holiday period a year in advance.

– Easter bookings – 50% balance payment due by 1 August & final balance due by 1 February.

– Christmas bookings – 50% balance payment due by 1 June & final balance due by 1 November.

– September/October Holiday bookings – 50% balance payment due by 1 March & final balance due by 1 August.

– We are not able to offer time extensions for payments Please note that a price increase occurs on 1 February each year. Any reservations after this date will incur the increased rate.

– Unless otherwise specified, any remaining balance is due in full the day before you check-in. This will automatically be deducted from your credit card on file. Once full pre-payment has been made your reservation will be non-transferable and non-refundable and in the event that you need to cancel, no refund will be given.

-To place a reservation you need to be 18 yrs of age and at least one person staying on any site or accommodation must be 18 years of age or older.

-Infants are deemed as being 0-2 years of age. Children are 3-15 years of age. Adults are anyone 16 years of age and older.

-You are required to present a credit card physically upon arrival at the resort, with a matching valid ID. If you are unable to provide identification your booking may be cancelled and you will be liable for all costs associated with the booking. Terms and conditions are accepted on behalf of all people named in the booking.

-Due to the safety of our guests we conduct regular maintenance on our facilities and therefore we cannot guarantee that all facilities will be operating 12 months a year. The wellbeing of guests is our main priority and any facility closure is at our discretion. We endeavour to provide reasonable advice on any works that are planned via our website and social media. No refunds will be given due to any facility closures or failure to notify of closures.

-Our facilities including Kids Club, Pools & Splash Park and all other facilities located onsite are exclusive for all registered Guests staying at Solitary Islands Resort. Visitors are not permitted in any of these areas. All guests staying at the resort will be issued with a guest identification wristband on arrival and must be wearing the wristband for entry into these areas.

-Visitors are welcome to join you by purchasing Day Visitors Passes for access to the pool area and Use of the facilities or purchase tickets to activities . This are limited during peak school holiday periods. Visitors are classed as family or friends not registered to the booking, who are visiting for short periods of time and not staying overnight.

-We have a strict noise curfew between 10pm and 8am. During this time noise is to be of low volume for the comfort of all guests and to prevent disturbing fellow holiday makers. Our resort and team will not tolerate drunk or disorderly, aggressive behavior of any nature. Any call outs will incur a fee starting at $200 and any damage to any part of the property will incur a fee reflective of the damage to be repaired.

–Arrival Time is 2pm for all Villas, Cabins, Huts & Ensuite sites. Arrival time is 12pm for Powered River or Standard Powered sites Please make prior arrangements with Reception for late arrivals Early check-in can be pre-booked for a fee and is dependent on availability.

–Departure time is 10am
Late check-out to be pre-booked for a fee and is dependent on availability.

-We do not guarantee site numbers and your booking could be moved at any time as required due to operational issues.

-Minimum night bookings apply in holiday periods and long weekends.

– Artificial Turf sites are strictly for tents and awnings only. Under no circumstance should a vehicle, caravan or trailer of any sort be parked on top of the astro turf pad. Please do not place any hot items directly on the artificial grass. Substantial fees up to $2000 may be charged for damage of artificial grass sites.

– If cabins, Villas, Huts or sites are not left in a clean, tidy and undamaged manner you will be liable for additional fee starting at $200 up to the value of the damage.

-No campfires allowed on individual sites. A communal camp fire pit is available.

Terms and Conditions of Pedal Kart Hire

• Solitary Islands Marine Park Resort shall be referred to as the Owner in the following text. I, me or hirer being the person whose name and signature appears within the Guest Registration and in consideration of the go-kart and safety helmet (Hired Equipment).
• I acknowledge that the driving of go-karts is inherently risky and may lead to injury or death. The Hirer voluntarily agrees to accept all risks and danger, prior to, during and subsequent driving of the go-karts, including damage or injury caused by other drivers.
• I acknowledge that it is as a condition of hire, for anyone operating the Hired Equipment to correctly wear the safety helmet provided by the Owner, during the period of hire.
• Children under the age of 18 are not allowed to hire go-karts unless permission has been granted by the parent/guardian and the Guest Registration has been signed. Children must be supervised by a parent/guardian at all times.
• I will at all times take full control of the Hired Equipment and assume full responsibility. I am aware of the limit of two people for the double go-karts and one person for the single go-karts and I will at all times supervise any other person being in control of the Hired Equipment during the hire and that no extra passengers to jump on the go-karts at any time.
• I will not allow children to sit on other people’s lap.
• I will ensure that the Hired Equipment does not leave Solitary Islands Marine Park Resort or be ridden in the area at the front entrance or near the boom gate.
• I will at all times take full control of the Hired Equipment and assume full responsibility.  I will not allow any other person to be in control during the hire and no extra passengers to jump on the go-kart at any time. I will not leave Solitary Islands Marine Park Resort in the go-kart and I will never ride in the area at the front entrance or near the boom gate.
• I will operate the Hired Equipment on the roads only. I will not take the Hired Equipment into any public amenity such as Camp Kitchen, Games Arcade,  amenities blocks and carparks. 
• I hereby warrant that I am in good health.  I am not receiving any medication or taking any drugs whatsoever that may affect or interfere with my ability to control the Hired Equipment and that I am free of any injury, medical conditions, disability, disease, influence of alcohol, drugs or illness which may be aggravated by participation in the abovementioned sport activity or may affect or interfere with my ability to control the Hired Equipment.
• The Hirer indemnifies the Owner against all claim, demand, action, liability, suit lien off-set demand proceedings, application order, judgment including without limitation for any loss, damage, property damage, personal injury, injury, expense, accident, death, compensation, cost, fee, penalty, charge or payment of whatsoever nature caused by any act or failure to act of the Hirer or because of the Hire’s use of the Hired Equipment.
• I will not crash into other people, property, go-karts, vehicles, bikes, trees, shrubs, etc, or allow my go-kart to tow another go-kart or to be towed by anything.
• I will return the Hired Equipment promptly at the end of the period of hire as I am aware that there maybe other bookings behind mine and I will be responsible for extra payments levied due to late returns.
• I will ride carefully and sensibly on roads and always keep to the left. 
• I will be aware of all cars and never park directly behind any vehicle. 
• I will not allow children to sit on other people’s laps. 
• I am aware that the total weight limit per go-kart (double or single) is 140kg and I will not exceed this. I am also aware that the weight limit for the small back seat is 30 kg.
• Solitary Islands Marine Park Resort shall have the right to refuse hire at any time during the period of hire to retake possession of the Hired Equipment.
• We strongly recommend that enclosed footwear is worn for safety reasons.
• The Terms and Conditions have been bought to my attention by Solitary Islands Marine Park Resort and by signing the Guest Registration, I acknowledge that I have read, understand and agree to the above Terms and Conditions of hire on the hire of the pedal go-karts listed above

Gift Vouchers are valid for a period of 3 years from date of purchase, and bookings must be made within this period. All accommodation and other services by Solitary Islands Resort are strictly subject to availability at the time of booking. Acceptance of the gift voucher entered on a reservation as payment is subject to final verification by the property upon receipt of the booking. Gift Vouchers may be used for payment of accommodation only at Solitary Islands Marine Park Wooli, and must be used by the nominated recipient of the gift voucher only. The original Gift Voucher must be presented to the front desk upon check-in. If the voucher cannot be produced upon check-in, then payment must be made for the accommodation booked. Should the expiry date lapse, for a small administration fee; an extension can be made (this must be done prior to the expiry date). Gift Vouchers may not be redeemed for cash. No credit or change will be given on the unused portion of the Voucher. Gift Vouchers are not valid for deposits for group bookings, group meetings or catering functions. Gift Vouchers are not replaceable if lost, stolen or destroyed, photocopied or altered in any way and will not be accepted by Solitary Islands Resort or be otherwise redeemable.

All bookings for pets must be confirmed with our Reservation Team

Off-Peak periods

All sites (excluding our Astro Turf Sites) are pet friendly with a maximum of 2 pre-approved pets per site.

School Holidays/Long Weekends

Pre-approved pets on limited sites only.

Cabins

Pre-approved pets allowed in our pet-friendly cabins only

Pet Rules Apply – See below

At Solitary Islands Resort we love our pets…and we love yours!

We are the top choice for pet friendly accommodation in Northern NSW. Offering Pet bookings on selected powered sites & pet friendly Cabins.

Pet-Stay Guidelines

• All bookings for pets must be made with our Reservation Team via telephone.
• Bookings with pets during peak periods are available on limited sites only and pets are charged at $5 per night – get in quick as these sites go fast!
• Small to meduim sized dogs only up to 23kg
• Maximum 2 dogs per site & 1 dog in the pet friendly cabins (small & medium dogs only)
• When you arrive at our park for your stay, you will be required to sign our pet friendly agreement which outlines the rules relating to your stay at our park.
• Dogs who have controlled barking, respond to commands and whose owners clean up their mess are the best doggie guests around!
• Remember, dogs will be welcomed at the managers’ discretion.
• The following breeds are unfortunately not allowed: Pit bull, rottweiler, mastiff, doberman, bull dog, bull terrier/ staffy, ridge back, bull arab, german shepherd, grey hounds & chow chow

Doggie Rules

• Keep your dog leashed at all times
• Take your dog with you when you leave your site
• Walk your dog off the resort and pick up droppings
• Do not take dogs inside cabins, amenities, laundries, pool area or camp kitchen
• Do not leave your dog tied up – your dog must go with you when you go out
• We remind you that you are responsible for your dog at all times
• $50.00 charge may apply if any of above not adhered to

To help make your trip with your best friend all the more organised and comfortable, there are a couple of things to consider.

• Make sure your pet’s micro-chip details are up to date in case they wander off when you take them out of the park.
• Check their vaccinations are up to date.
• Ensure your pet’s collar and tag are secure.
• Remember to pack the essentials in your furbaby’s luggage – food and water bowls, food, fresh water for the drive, lead, bedding, toys and poop-tidy bags.
• A pet first aid kit is also an excellent idea.