TERMS & CONDITIONS –  

1. ARRIVAL TIMES: 2pm for all Villas, Cabins, Huts & Ensuite sites. Earlier check in from 12pm available for Powered River or Standard Powered sites
   Please make prior arrangements with Reception for late arrivals  
   Early check-in can be pre-booked for a fee and is dependent on availability
2. DEPARTURE TIME: 10am
   Late check-out to be pre-booked for a fee and is dependent on availability
3. SITE NUMBERS: We do not guarantee site numbers and your booking could be moved at any time as required due to operational issues
4. Minimum night bookings apply in holiday periods and long weekends.
5. CAMP FIRES – no camp fires allowed on individual sites. A communal camp fire pit is available
6. BOOKING PAYMENTS: 
7. Off-Peak period bookings – 50% balance required at time of booking & the final balance on arrival.
8. A non-refundable/non-transferable deposit of $100.00 is required when booking any school holiday period a year in advance
9. Easter bookings – 50% balance payment due by 1 August & final balance due by 1 February
10. Christmas bookings – 50% balance payment due by 1 June & final balance due by 1 November
11. September/October Holiday bookings – 50% balance payment due by 1 March & final balance due by 1 August
We are not able to offer time extensions for payments  Please note that a price increase occurs on 1 February each year.  Any reservations after this date will incur the increased rate

• PETS: all bookings for pets must be made with our Reservation Team via telephone
• Off-Peak periods
  1. – all sites (excluding our Astro Turf Sites) are pet friendly with a maximum of 2 pre-approved pets per site
  
  School Holidays/Long Weekends –
  1. pre-approved pets on limited sites only
  
  Cabins
  1. – pre-approved pets allowed in our pet-friendly cabins only
  
  
  Pet Rules Apply – click here to see

  CANCELLATION & REFUND POLICY

  1. In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to reception@solitaryislandsresort.com.au
     • • $30.00 administration fee is retained on all cancelled bookings, which is incurred per site or cabin that is booked.
       • Unfortunately, we WILL NOT REFUND for reasons of late check-in, early check-out, shortening of stay, illness or poor weather.
       • A non-refundable/non-transferable deposit of $100.00 is required when booking any school holiday period a year in advance.School Holiday Bookings
         
         1. 1. • Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
               • Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
               • Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

         Low Season Bookings

         1. 1. • Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
               • Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.