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Travel Information (COVID-19) 

We are actively monitoring novel coronavirus (COVID-19) updates from the Australian Government Department of Health and will respond based on the advice provided. We will be supporting and encouraging self-distancing and hygiene measures, so you and your travelling companion/s remain safe, and for the safety of others.

It does mean that all leisure facilities will have restrictions relating to the number of people that can use at one time, however at this stage all are planned to be OPEN this includes, slides, pools, and mini golf course. This way, we will be able to still ensure social distancing requirements are adhered to but we still can have some FUN!

The situation is continually changing and if there are further updates to our policies based on this, we will provide updates on this page. We appreciate your patience during this time.

The safety of you and your family is our number one priority and the Solitary Islands Resort team is working round the clock to ensure all guests spend their stay a safe and protected environment. We do ask you to stick to the rules and if you or one of your family members is not feeling well, please respect the health and wellbeing of others and stay at home. And remember, SOCIAL DISTANCING is important for everyone.

Travel restrictions are constantly changing, and prior to any stay we encourage you to check the latest Government advice.

From Monday 11 October 2021, Solitary Islands Resort must adhere to the NSW Government’s three-stage roadmap, as such, we are following all NSW Government Health restrictions in order to help protect our local community, guests and staff. 

Current health advice states:

Caravan parks and camping grounds open (including people who are not fully vaccinated)

Vaccinated

Vaccinated guests can travel to any LGA within NSW excluding Greater Sydney (Sydney, Central Coast, Blue Mountains & Wollongong)Vaccinated guests are permitted to use all facilities at Solitary Islands Resort 

Unvaccinated

Unvaccinated guests can only travel within their own LGAUnvaccinated guests can only use the amenities and camp kitchen

Unvaccinated guests cannot use any of the other facilities (Resort Pool, Waterpark, Outdoor Cinema, Outdoor playground or BBQ Area).

For more information about the reopening click here 80 per cent full vaccination target – expected to be Monday 25 October 2021

No distance limits for travel.Travel for holidays is permitted across all NSW (not permitted for people who are not fully vaccinated). This includes between Greater Sydney and regional LGAs.Caravan parks and camping grounds open (including people who are not fully vaccinated)

For more information about the reopening click here From Wednesday 1 December 2021

Domestic travel is permitted, including trips between Greater Sydney and Regional NSW, regardless of your vaccination status.For more information about the reopening click here As this is every changing we will continue to update our policies and procedures in line with the public health order if changes are made.

We encourage all our guests to check the latest NSW COVID-19 information before travelling.

Should you have any questions regarding your stay, please call us on 1800 003 031

TERMS & CONDITIONS -  

  1. ARRIVAL TIMES: 2pm for all Villas, Cabins, Huts & Ensuite sites. Earlier check in from 12pm available for Powered River or Standard Powered sites
    Please make prior arrangements with Reception for late arrivals  
    Early check-in can be pre-booked for a fee and is dependent on availability

  2. DEPARTURE TIME: 11am
    Late check-out to be pre-booked for a fee and is dependent on availability

  3. SITE NUMBERS: We do not guarantee site numbers and your booking could be moved at any time as required due to operational issues
  4. Minimum night bookings apply in holiday periods and long weekends.
  5. CAMP FIRES - no camp fires allowed on individual sites. A communal camp fire pit is available
  6. BOOKING PAYMENTS: 

      Off-Peak period bookings - 50% balance required at time of booking & the final balance on arrival.

      A non-refundable/non-transferable deposit of $100.00 is required when booking any school holiday period a year in advance

      Easter bookings - 50% balance payment due by 1 August & final balance due by 1 February

      Christmas bookings - 50% balance payment due by 1 June & final balance due by 1 November

      September/October Holiday bookings - 50% balance payment due by 1 March & final balance due by 1 August

      We are not able to offer time extensions for payments 

      Please note that a price increase occurs on 1 February each year.  Any reservations after this date will incur the increased rate

  7. PETS: all bookings for pets must be made with our Reservation Team via telephone

      Off-Peak periods - all sites (excluding our Astro Turf Sites) are pet friendly with a maximum of 2 pre-approved pets per site
      School Holidays/Long Weekends - pre-approved pets on limited sites only
      Cabins - pre-approved pets allowed in our pet-friendly cabins only
      Pet Rules Apply - click here to see

CANCELLATION & REFUND POLICY

  • Unfortunately, we WILL NOT REFUND for reasons of late check-in, early check-out, shortening of stay, illness or poor weather.
  • A non-refundable/non-transferable deposit of $100.00 is required when booking any school holiday period a year in advance.
  • A $30.00 administration fee is retained on all cancelled bookings, which is incurred per site or cabin that is booked.
  •  

    • School Holiday Bookings
      • Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
      • Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
      • Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.

     

    • Low Season Bookings
      • Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
      • Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.
  • COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay:
      You or an immediate family member becomes sick with COVID–19
      You are forced into self-isolation
      You are awaiting the results of a COVID–19 test or
      A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination.
      To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
      A credit is can only be used at Solitary Islands Resort and within the 12 months from date of issue.
      Credits are valid for a period of 12 months from date of issue, and bookings must be made within this period.
      Reservations using a credit must be made via the phone at time of booking dialing 02 6649 7519 and the credit number must be provided.
      Credits may be used for payment of accommodation only at Solitary Islands Marine Park Wooli, and must be used by the nominated recipient of the credit only/
      Should the total spend be more than the value of the credit, the difference and this must be paid as per the booking terms and conditions.
      Credits may not be redeemed for cash. No credit or change will be given on the unused portion of the credit.
      To utilise this policy a guest must:
      Have made their booking direct with Solitary Islands Resort (not through any Online Travel Agents)
      Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above.
      Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions.

                   
            ​​​​​​​​​​​​​​* PLEASE NOTE: The COVID-19 Flexi Cancellation Policy DOES NOT apply to cancellations requested due to restrictions for guests who have not been vaccinated for COVID-19.​​​​​​​

      In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to reception@solitaryislandsresort.com.au